Oasis Windows Warranty: Clearly Better Protection for Your Investment
Backed for Life.
Every window we manufacture comes with comprehensive warranty protection that reflects our commitment to quality, performance, and your peace of mind.
Backed for Life.
Our Warranty Coverage
Lifetime Limited Warranty on Vinyl Components
Lifetime Limited Warranty on Vinyl Components
Lifetime coverage for vinyl frames, sashes, hardware, seals, and operating mechanisms against manufacturing defects while you own your home.
10-Year Insulated Glass Warranty
10-Year Insulated Glass Warranty
10-year protection against seal failure, including replacement if condensation or film obstructs your view between glass panes.
Energy Star Performance Guarantee
Energy Star Performance Guarantee
Energy Star certified Oasis windows help reduce energy costs, improve indoor comfort, and deliver reliable energy efficiency.
How to File a Warranty Claim
Document the issue with photos showing the affected window and the specific problem.
Contact our team at 604.597.5033 with your purchase information and installation details.
We’ll assess your claim and determine the appropriate solution: repair, component replacement, or full unit replacement.
Authorized technicians will complete the necessary work to restore your windows to optimal performance.
Contact Customer Care
For warranty questions, claim submissions, or service requests, our customer care team is ready to assist.
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Monday – Friday,
9:00 AM – 5:00 PM PST
Warranty Terms and Conditions
Original Homeowner
Protection
The warranty belongs to the original purchaser and transfers once to the new owner if the home is sold within 10 years, adding value to your property.
Non-Prorated
Covaaverage
Your warranty protection remains at full strength throughout the entire warranty period, without diminishing as your windows age.
Professional Installation
Required
Certified professionals must follow Oasis installation guidelines and local building codes to ensure proper performance and maintain warranty coverage.
Warranty Exclusions
- Damage caused by improper installation, alterations, or modifications.
- Normal wear and tear, including minor surface imperfections.
- Damage caused by accidents, severe weather, or external forces.
- Condensation forming on exterior glass surfaces.
- Failure to provide reasonable and proper maintenance.
- Damage caused by harsh chemicals or abrasive cleaning materials.
- Damage resulting from building settlement or structural defects.
- Use of windows in commercial or non-residential applications.
Maintain Your Windows, Maintain Your Warranty
Regular maintenance keeps your Oasis windows performing at their best and your warranty protection intact.
- Clean regularly with mild soap and water. Avoid harsh chemicals and abrasive cleaners that can damage vinyl surfaces.
- Keep weep holes clear to ensure proper drainage and prevent water infiltration.
- Lubricate hardware annually with silicone-based lubricant for smooth operation.
- Inspect weather-stripping periodically and replace if worn or damaged.
- Clear tracks and sills of debris to maintain proper window operation.